Case study

Autofixx

Building a vertical SaaS — and the sales engine around it — for Estonian auto repair shops.

The challenge

Estonian auto repair shops were running on paper, Word documents, Messenger and three different spreadsheets. Work orders here, bookings there, invoices in a separate accounting tool. Something fell through the cracks every week.

Concrete pain points we heard from shop owners: every work order, invoice and customer conversation lived in its own channel; inquiries arrived by phone and Messenger with no shared queue; once a second mechanic joined, the owner lost visibility into who was doing what and how many hours were actually being billed; recurring service reminders (oil change, inspection) only happened if someone remembered to put them in a calendar.

The product opportunity was clear. The harder problem was building product, website and sales motion at the same time — without one outrunning the other two.

The approach

The Growth Engine fit because the problem wasn't "we need a website" or "we need software" — it was the whole sales-and-product machine at once. Website brings in interest, the platform IS the product, the sales process converts demo requests into paying customers, and a sales partnership scales it without the founder running every deal.

Where we are

Stage 1 — Website

Done

autofixx.ee is live: homepage, pricing, demo booking and legals. Copy speaks directly to the shop owner in Estonian, no SaaS bullshit. Sitemap and SEO foundation in place so organic traffic can start landing.

Stage 2 — Platform

Done

Core is live: customers, vehicles, work-order pipeline, invoices and quotes, payments (incl. Montonio link), service reminders, accounting integrations (Merit, SimplBooks), roles and multi-shop. Mobile, onboarding flow and quotas/billing are in place so it's truly self-serve.

Stage 3 — Sales process

Done

The systematic funnel is built: lead → demo → pilot → paying customer. Demo booking and pilot signup are live, discovery calls and demos are standardised, and conversion is measured inside the CRM.

Stage 4 — Sales partnership

In progress

Now bringing in partners who resell Autofixx into their networks (parts wholesalers, shop consultants, accounting firms). Running alongside the funnel Stage 3 proved repeatable.

Why this matters

Vertical SaaS for a narrow niche (Estonian auto repair shops) beats a generic CRM because it speaks the customer's language and covers their whole workday end-to-end — work order to invoice, one login. Any builder shipping into a specific industry should build product, website and sales motion in parallel, not one after the other. Otherwise you ship a product nobody can find, or generate leads you have nothing to sell.

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